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This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both automated and live agent chat modes of operation with seamless escalation from automated to live. (Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist

Correct Answer: B
Which three statements best describe the business challenges that Avaya Aura. Contact Center can solve? (Select three.)
A. Provide a consistent, high quality customer experience
B. Voice channel is overloaded
C. Use agents for tasks customers could do themselves
D. High agent turnover due to low job satisfaction

Correct Answer: BCD
Which Assisted Experience Management product or solution integrates seamlessly with Avaya Interaction Center? (Select one.)
A. Avaya Aura. Call Center Elite
B. Avaya Intelligent Customer Routing
C. Avaya Context Store
D. Avaya Aura. Contact Center

Correct Answer: B
Which of the following are products, applications, and solutions that reside within the Experience Layer of the CEM Framework? (Select four.)
A. Avaya Proactive Contact
B. Avaya Outbound Contact Express
C. Avaya Control Manager
D. Avaya Interaction Center
E. Avaya Proactive Outreach Manager
F. Avaya Aura. Orchestration Designer
Correct Answer: ABDE

Which are three business challenges that Avaya Proactive Contact can solve? (Select three.)
A. Keep operational cost down
B. Keep existing customers
C. Cost effective ways to grow business, increase revenue
D. Voice channel is overloaded
Correct Answer: ABC QUESTION 6
Which three statements best describe the business challenges that Avaya Media Processing Server (MPS) can solve? (Select three.)
A. Increasingly demanding customers
B. Outbound system complexity and reliability
C. Increase Return on Investment (ROI)
D. Cost control

Correct Answer: ABC QUESTION 7
Which definition applies to Avaya Aura. Orchestration Designer? (Select one.)
A. Cloud application that listens to the relevant social networks, collects items posted, then processes those items
B. An application which provides a visual, graphical design tool for developing service
C. A real-time and historical reporting application for Contact Center Environments
D. A centralized administration solution for managing the key Avaya Contact Center and Unified Communication products in a solution

Correct Answer: B QUESTION 8
Which are Avaya Call Management System (CMS) deployment options? (Select four.)
A. Dell 620 server for the mid range capacity option
B. Dell 720 server for Enterprise capacity option
C. Virtual (OVA on VMWare) Mid or high capacity configuration
D. Dell 620 server for the low range capacity option
E. HP NB56000c-cg server for Enterprise capacity option

Correct Answer: ABCD QUESTION 9
Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns? (Select one.)
A. Avaya Proactive Outreach Manager
B. Avaya Proactive Contact
C. Avaya Outbound Contact Express

Correct Answer: A QUESTION 10
Which of the Avaya Media Processing Server hardware options is quoted in the Enterprise Configurator tool? (Select one.)
A. Media Processing Server 500
B. Media Processing Server 1000
C. Media Processing Server 1500

Correct Answer: B QUESTION 11
With Avaya Aura Experience Portal, the Avaya provided server offer includes which of the following applications that installs the operating system? (Select one.)
A. Experience Portal OS Wizard
B. Experience Portal Ignition Wizard
C. Enterprise Linux Installer
D. Enterprise Implementation Tool

Correct Answer: C
Which third-party components must be provided by the customer for Avaya One Touch Video? (Select four.)
A. End customer initiating the call workstation
B. Server-class host system with Siebel
C. Web firewall to separate Internet from Enterprise demilitarized zone
D. Web Server for hosting content
E. Server-class host system with Red Hat Enterprise Linux

Correct Answer: ACDE
With regard to Avaya Outbound Contact Express, which of these applications must run on customer provided hardware? (Select four.)
A. Agent message queue
B. Campaign manager
C. Script manager
D. Supervisor applications
E. IP Office Administrative Apps
F. Avaya Speech Analytics Desktop Client

Correct Answer: BCDE
Avaya Control Manager provides a single administration platform for which of the following Avaya applications? (Select four.)
A. Avaya Proactive Contact
B. Avaya Operational Analyst
C. Avaya Aura. Contact Center
D. Avaya Aura. Call Center Elite
E. Avaya Aura. Communication Manager

Correct Answer: ACDE
Which Avaya Aura. Workforce Optimization packages are licensed on a per agent seat basis? (Select three.)
A. Avaya Quality Monitoring Package
B. Avaya Workforce Management Package
C. Avaya Social Media Analytics Package
D. Avaya Workforce Optimization Package
E. Avaya Coaching and eLearning Package
Correct Answer: ABD
Which are software component provided by the Avaya Contact Flow Analytics turnkey solution? (Select three.)
A. Tivoli software
B. Oracle Business Intelligence Enterprise Edition (OBIEE)
C. Contact Flow Analytics software
D. Red Hat Enterprise Linux (RHEL) 5.6 Operating System
E. Advanced Interactive executive (AIX) 6.1

Correct Answer: BDE
Which two operating systems are supported on customer provided hardware for Avaya Interaction Center? (Select two.)
A. Mac OS X
B. Windows 7 Professional Edition
C. Linux OS
D. Windows Vista Enterprise Edition

Correct Answer: BD
The Experience Layer enables organization to do which of following three key activities? (Select three.)
A. Optimize the workforce
B. Connect to the Back-Office
C. Contextual Awareness
D. Best/1:1 Matching

Correct Answer: BCD
Which of the following apply to the Avaya Customer Experience Management Design layer? (Select three.)
A. Connect and Share Services
B. Trouble Isolation
C. Multi-tenancy Support
D. Workflows and Application Simulation
E. End-to-End Experience Design

Correct Answer: CDE
In addition to the Experience Layer, which two layers are part of the seven layers that make up the Avaya Customer Experience Management (CEM) Framework? (Select two.)
A. Implementation Layer
B. Design Layer
C. Collaboration Layer
D. Performance Layer

Correct Answer: BD

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