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This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both automated and live agent chat modes of operation with seamless escalation from automated to live. (Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist

Correct Answer: B
Which three statements best describe the business challenges that Avaya Aura. Contact Center can solve? (Select three.)
A. Provide a consistent, high quality customer experience
B. Voice channel is overloaded
C. Use agents for tasks customers could do themselves
D. High agent turnover due to low job satisfaction

Correct Answer: BCD
Which Assisted Experience Management product or solution integrates seamlessly with Avaya Interaction Center? (Select one.)
A. Avaya Aura. Call Center Elite
B. Avaya Intelligent Customer Routing
C. Avaya Context Store
D. Avaya Aura. Contact Center

Correct Answer: B
Which of the following are products, applications, and solutions that reside within the Experience Layer of the CEM Framework? (Select four.)
A. Avaya Proactive Contact
B. Avaya Outbound Contact Express
C. Avaya Control Manager
D. Avaya Interaction Center
E. Avaya Proactive Outreach Manager
F. Avaya Aura. Orchestration Designer
Correct Answer: ABDE

Which are three business challenges that Avaya Proactive Contact can solve? (Select three.)
A. Keep operational cost down
B. Keep existing customers
C. Cost effective ways to grow business, increase revenue
D. Voice channel is overloaded
Correct Answer: ABC QUESTION 6
Which three statements best describe the business challenges that Avaya Media Processing Server (MPS) can solve? (Select three.)
A. Increasingly demanding customers
B. Outbound system complexity and reliability
C. Increase Return on Investment (ROI)
D. Cost control

Correct Answer: ABC QUESTION 7
Which definition applies to Avaya Aura. Orchestration Designer? (Select one.)
A. Cloud application that listens to the relevant social networks, collects items posted, then processes those items
B. An application which provides a visual, graphical design tool for developing service
C. A real-time and historical reporting application for Contact Center Environments
D. A centralized administration solution for managing the key Avaya Contact Center and Unified Communication products in a solution

Correct Answer: B QUESTION 8
Which are Avaya Call Management System (CMS) deployment options? (Select four.)
A. Dell 620 server for the mid range capacity option
B. Dell 720 server for Enterprise capacity option
C. Virtual (OVA on VMWare) Mid or high capacity configuration
D. Dell 620 server for the low range capacity option
E. HP NB56000c-cg server for Enterprise capacity option

Correct Answer: ABCD QUESTION 9
Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns? (Select one.)
A. Avaya Proactive Outreach Manager
B. Avaya Proactive Contact
C. Avaya Outbound Contact Express

Correct Answer: A QUESTION 10
Which of the Avaya Media Processing Server hardware options is quoted in the Enterprise Configurator tool? (Select one.)
A. Media Processing Server 500
B. Media Processing Server 1000
C. Media Processing Server 1500

Correct Answer: B QUESTION 11
With Avaya Aura Experience Portal, the Avaya provided server offer includes which of the following applications that installs the operating system? (Select one.)
A. Experience Portal OS Wizard
B. Experience Portal Ignition Wizard
C. Enterprise Linux Installer
D. Enterprise Implementation Tool

Correct Answer: C
Which third-party components must be provided by the customer for Avaya One Touch Video? (Select four.)
A. End customer initiating the call workstation
B. Server-class host system with Siebel
C. Web firewall to separate Internet from Enterprise demilitarized zone
D. Web Server for hosting content
E. Server-class host system with Red Hat Enterprise Linux

Correct Answer: ACDE
With regard to Avaya Outbound Contact Express, which of these applications must run on customer provided hardware? (Select four.)
A. Agent message queue
B. Campaign manager
C. Script manager
D. Supervisor applications
E. IP Office Administrative Apps
F. Avaya Speech Analytics Desktop Client

Correct Answer: BCDE
Avaya Control Manager provides a single administration platform for which of the following Avaya applications? (Select four.)
A. Avaya Proactive Contact
B. Avaya Operational Analyst
C. Avaya Aura. Contact Center
D. Avaya Aura. Call Center Elite
E. Avaya Aura. Communication Manager

Correct Answer: ACDE
Which Avaya Aura. Workforce Optimization packages are licensed on a per agent seat basis? (Select three.)
A. Avaya Quality Monitoring Package
B. Avaya Workforce Management Package
C. Avaya Social Media Analytics Package
D. Avaya Workforce Optimization Package
E. Avaya Coaching and eLearning Package
Correct Answer: ABD
Which are software component provided by the Avaya Contact Flow Analytics turnkey solution? (Select three.)
A. Tivoli software
B. Oracle Business Intelligence Enterprise Edition (OBIEE)
C. Contact Flow Analytics software
D. Red Hat Enterprise Linux (RHEL) 5.6 Operating System
E. Advanced Interactive executive (AIX) 6.1

Correct Answer: BDE
Which two operating systems are supported on customer provided hardware for Avaya Interaction Center? (Select two.)
A. Mac OS X
B. Windows 7 Professional Edition
C. Linux OS
D. Windows Vista Enterprise Edition

Correct Answer: BD
The Experience Layer enables organization to do which of following three key activities? (Select three.)
A. Optimize the workforce
B. Connect to the Back-Office
C. Contextual Awareness
D. Best/1:1 Matching

Correct Answer: BCD
Which of the following apply to the Avaya Customer Experience Management Design layer? (Select three.)
A. Connect and Share Services
B. Trouble Isolation
C. Multi-tenancy Support
D. Workflows and Application Simulation
E. End-to-End Experience Design

Correct Answer: CDE
In addition to the Experience Layer, which two layers are part of the seven layers that make up the Avaya Customer Experience Management (CEM) Framework? (Select two.)
A. Implementation Layer
B. Design Layer
C. Collaboration Layer
D. Performance Layer

Correct Answer: BD

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What makes Avaya’s Fabric Connect fundamentally different to traditional IP networks?

A. It uses MPLS in new and more efficient ways
B. It uses OSPF to do the routing, based on the MAC address
C. It uses a new Avaya proprietary protocol to get away from IP with all its limitations
D. It enables a dynamic, agile and resilient network where Services need only be configured at the edge

Correct Answer: D
How are Avaya’s Core Ethernet Switches differentiated from other Switches in the industry? (Select the two correct options)
A. They consistently implement our differentiating capabilities regardless of the ‘size’ of the network
B. They use a unique Clustering technology
C. They are smaller and lighter
D. They support the Spanning Tree Protocol

Correct Answer: BD
We are at the beginning of an emerging market defined by which two of the following key inflection points? (Select two)
A. Consumerization of IT
B. Client-server computing
C. ATM to the desktop
D. Cloud computing and networking

Correct Answer: AD
Select the three best reasons for giving administrators their own login and only the access privileges they need for their job. (Select three)
A. Increases the amount of software that needs to be installed
B. Increases network security
C. Helps to reduce downtime due to configuration errors
D. Allows provisioning changes to be tracked by individual user

Correct Answer: BCD
Your colleague is finalizing an Avaya Aura project with a customer. He found out that some of the existing non-Avaya edge switches will also need to be replaced and asks you “What kind of savings do Avaya Edge Switches offer over the competition?” Which three of the following reasons would you offer him? (Select three)
A. Avaya Edge Switches can run on DC power, which enable up to 30% energy savings.
B. Huge time savings because there is no need provision each phone and each edge switch manually.
C. It eliminates human error in ensuring that the correct VLAN and QoS setting get assigned to each device automatically.
D. When Miercom tested the ERS 4548GT-PWR series for example, they found that on D average it was 20-25% more energy efficient than the Cisco Catalyst 3750-X solution and the HP E4500 series solution and 50% more efficient than the Juniper EX 4200.

Correct Answer: ACD
While discussing a proposition with a prospective customer, they ask what the most important value propositions are that Avaya Data Center Solutions bring to the table. (Select the four most important value propositions)
A. Cost – Minimizing and Simplifying
B. Operations – Improving Time-to-Service
C. Performance – Applications are optimized
D. Availability – of business operations
E. Scalability – Built for Seamless Growth
F. Virtualization – of server capacity

Correct Answer: CDEF
A customer asks you about the benefits of stacking Avaya’s Edge Switches. Which three of the following responses are correct? (Select three)
A. Stacks share a single Power Supply, therefore save costs
B. Stacks offer scalability. Units can be added as needed – up to eight
C. Stacks are managed as a single entity
D. Stacks protect against unit or cable failure with fail-safe stacking
Correct Answer: ACD
What makes Avaya’s Fabric Connect fundamentally different to traditional IP networks?

A. It uses OSPF to do the routing, based on the MAC address
B. It uses a new Avaya proprietary protocol to get away from IP with all its limitations
C. It uses MPLS in new and more efficient ways
D. It enables a dynamic, agile and resilient network where Services need only be configured at the edge

Correct Answer: D
Two things that help to make the IT department more cost efficient include? (Select two)
A. Automating repetitive tasks
B. Having multiple administrators share the same PC
C. Installing admin software on every admin computer
D. Reducing the learning of multiple user interfaces

Correct Answer: AC
Avaya has a distinct advantage in the market because, unlike other vendors, our Fabric solution is not exclusive to only the largest and most expensive products. Which Avaya products currently support for our Fabric Connect technology? (Select three)
A. ERS 3500 (typically used at the Branch Edge)
B. VSP 9000 and ERS 8800 (typically used in the Core)
C. ERS 4800 and VSP 4000 (typically used at the Wiring Closet Edge)
D. VSP 7000 (typically used at the Data Center Edge)
Which three of the following characteristics represents the key highlights of ERS 4800 models? (Select three)
A. Stackable Chassis compatibility
B. Support for 1/10 Gig SFP+ uplinks
C. IPv6 forwarding of data traffic
D. Avaya Fabric Connect services to the wiring closet

Correct Answer: ACD
A customer is questioning the time savings provided by Avaya’s “Auto Unit Replacement”. He says that replacing the unit is only a small part of the whole process. Configuring the new unit can take a long time. How could you respond?
A. Explain that Miercom tested Avaya’s claim back in 2011 and stated “When replacing a unit in a Stack, the new unit was able to boot up, load the configuration and become operational in two minutes and 11 seconds’.
B. Make your point by saying that a well-trained Avaya engineer can replace a unit in just over ten minutes.
C. Make sure that the customer understands that “Auto Unit Replacement” only means the physical replacement of that unit and does not include configuration.

Correct Answer: C
How does Avaya VENA Fabric Connect help to reduce time-to-service? (Select two)
A. Provisioning changes only need to be made to the edge of the network rather than to every device and link
B. It replaces multiple legacy protocols with a vastly simplified implementation, extending VLANs Fabric-wide
C. It uses industry standard CLI commands
D. It uses MPLS in its core

Correct Answer: AC
Avaya Wireless solutions address the market with which three of the following key enablers: (Select three)
A. Emergency services
B. Removing a need for wireless transmission
C. Enabling BYOD
D. Relying on a carrier’s network for wireless
E. Next generation unified WLAN

Correct Answer: ADE
Which Avaya Switch is ideally suited to deliver today’s pressing need for flexible, high-speed Ethernet connectivity in the high-performance Data Center Top-of-Rack (ToR) role?
A. V5P7000
B. ERS4800
C. VSP9000
D. ERS 5000

Correct Answer: D
You have a large enterprise customer who requires a next-generation solution for a mission- critical Data Center that supports their requirements for multi-tenancy. Select the product that meets their requirements for a future-ready platform (40/100 Gigabit Ethernet) and cost- effectively facilitates service integration.
A. ERS8600
B. VSP9000
C. ERS8800
D. ER5 8300

Correct Answer: B
The Shortest Path Bridging (SPB) standard is supported by multiple vendors. Which of the following features are added to create Avaya’s Fabric Connect technology, our extended implementation of SPB? (Select three)

A. Cloud based virtualization
B. Unicast and Multicast support
C. High-availability at the Edge
D. Layer 3 support

Correct Answer: ACD
Which two of the following are key benefits of Virtual Provisioning Services?
A. Hands-off configuration of the Avaya physical network devices based on predefined rules
B. The on-box element management tool
C. The WLAN software and the Site Model Designer

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